Onsite Technology Support Services

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For immmediate attention, call: 312.823.2799

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Monolith provides the very best in technology support- on-site and on-time. We offer 24/7 and emergency services to address all possible needs, and we come directly to you.

Our technicians are courteous, well-presented, and dedicated to addressing your needs. By default, we keep the client in the loop from the opening to the closing of the support ticket - from diagnosis, through preparation, to solution - asking your input and making certain that everything we do serves your goals, not our own efficiency quota. We provide creative solutions to every issue, instead of walking in with a book of procedures that only address the bottom line.

Most importantly: when you hire Monolith for your support needs, you aren't just getting a technician or two- you're getting the entire company backing up our onsite presence with our collective decades of experience and expertise. Each Monolith technician has multiple avenues for obtaining next-level support for any issues that he or she can't immediately wrap his or her head around. We refuse to waste your time, and we refuse to give you any less than your money's worth.

Some of the things we tend to deal with most often include:

• Internet connection failures and network outages in home and commercial environments, wired as well as wireless.

• Network maintenance and administration- file sharing, printer sharing, firewall setup and administration and more

• Microsoft Exchange and Microsoft Server support

• Malicious software removal and recovery: we remove the threat, repair the damage it's done, and offer solutions to prevent future infections. We will not simply reformat your machines!

• System restorations and recoveries, due to operating system failure, hard disk failure, or hardware failure

• Data loss, from accidental deletion, malicious software (virus and spyware, etc.) damage, reformat, operating system failure, or hard drive failure

• Software installation, troubleshooting, upgrade, and licensing issues

• Hardware installation, troubleshooting, upgrade, and repair

• Printer/scanner malfunctions and netwoking issues

• Security breaches, from outside hackers, internal sabotage, et cetera.

• Password recoveries

• Digital camera/webcam issues

...and the list goes on. We can handle just about everything, and we do. Please contact us, and we'll make arrangements for your service.

We service Apple (Mac) as well as PC units operating all existing versions of Windows, as well as Linux.

207 E. Ohio #110 |Chicago, IL 60611 |312.823.2799